Genesys Multicloud

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    Final hours to WIN BIG!

    By: Nicole Milliken , 5 months ago
    Posted in: PureEngage Cloud

    The Big Bad Bot Bash is in the final stretch! What enhancements have you made to Genesys? Have you developed a cool tool or feature using Genesys software or artificial intelligence? If so, submit your story and earn a chance to win ...

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    So many ways to WIN BIG!

    By: Nicole Milliken , 6 months ago
    Posted in: PureEngage Cloud

    It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

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    Designer Chatbot

    By: Matt Kinsey , 7 months ago
    Posted in: PureEngage Cloud

    I keep reading documentation around creating a chatbot in the designer...trouble is I see no designer anywhere. #ArchitectureandDesign ------------------------------ Matt Kinsey WaterStreet ------------------------------

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    Outbound Calls Marked as Spam

    By: Derek Cassidy , 10 months ago
    Posted in: PureEngage Cloud

    Hi All We are facing increasing issues in Ireland with our Outbound calls been marked as Spam and not connecting. Has anyone faced this issue and had a fix implemented. Please share your thoughts and outcomes Thanks Derek #Outbound(CXContact) ...

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