Genesys Multicloud

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  • Posted in: PureEngage Cloud

    The Big Bad Bot Bash is in the final stretch! What enhancements have you made to Genesys? Have you developed a cool tool or feature using Genesys software or artificial intelligence? If so, submit your story and earn a chance to win ...

  • Posted in: PureEngage Cloud

    It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

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    Designer Chatbot

    Posted in: PureEngage Cloud

    I keep reading documentation around creating a chatbot in the designer...trouble is I see no designer anywhere. #ArchitectureandDesign ------------------------------ Matt Kinsey WaterStreet ------------------------------

  • Posted in: PureEngage Cloud

    Hi All We are facing increasing issues in Ireland with our Outbound calls been marked as Spam and not connecting. Has anyone faced this issue and had a fix implemented. Please share your thoughts and outcomes Thanks Derek #Outbound(CXContact) ...

  • Posted in: PureEngage Cloud

    Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...

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