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We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn:
1. Complete the Community Debut Challenge (worth ...
Hello Everyone, In Workspace Desktop Edition we have the configuration for showing previous chat session with current contact are to be displayed. The Key name is:
chat.historical.maximum-age Same key we have configured in WWE Cluster application ...
Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so there are two chances to win, two chances to gloat...What can I say? We love to give away prizes!
HOW TO PLAY: ...
Sunday is just around the corner and Hollywood's most glamorous night will commence. The Academy Awards will don the most worthy film-industry professionals with categorized awards and the Genesys community will be doling out our own Prize Wall awards ...
Hope all are doing Well. I wan to merge customer's history chat session into new chat session via composer Routing.
Once Agent Received the Chat invite, that invite will contains with old conversion session. After agent joined the ...
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.