Genesys Multicloud CX

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Latest Discussions List

  • Posted in: PureEngage Cloud

    We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn: 1. Complete the Community Debut Challenge (worth ...

  • Posted in: PureEngage Cloud

    Hello Everyone, In Workspace Desktop Edition we have the configuration for showing previous chat session with current contact are to be displayed. The Key name is: chat.historical.maximum-age Same key we have configured in WWE Cluster application ...

  • Posted in: PureEngage Cloud

    Hey Everyone, Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so there are two chances to win, two chances to gloat...What can I say? We love to give away prizes! HOW TO PLAY: ...

  • Posted in: PureEngage Cloud

    Sunday is just around the corner and Hollywood's most glamorous night will commence. The Academy Awards will don the most worthy film-industry professionals with categorized awards and the Genesys community will be doling out our own Prize Wall awards ...

  • Posted in: PureEngage Cloud

    Hello Everyone, Hope all are doing Well. I wan to merge customer's history chat session into new chat session via composer Routing. Once Agent Received the Chat invite, that invite will contains with old conversion session. After agent joined the ...

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