Hi, In this day & age, it's tough to stick with One. However, I know, I'll always have these in my collection - - HomeAlone 1 & 2 and - Mission Impossible & Bourne series. There are so many more great movies of Tom, DiCaprio, Matthew McConaughey, Christian Bail etc... Thanks ------------------------------ ...

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Ashiesh Sharma 03-03-2026 02:45
Found In Egroup: Genesys Casual \ view thread

Hi Nicole, Everyone, Genesys've been bringing changes regularly & is in-pace with the AI innovation on fast-track. Having said that - 👉 Dark Mode & Modernised UI for Architect: As the idea suggested, reduced eye strain and improved readability in low-light environments is a must. Also, if we have ...

RE: It's Here: February Question of the Month

Posted By Ashiesh Sharma 02-28-2026 12:52
Found In Egroup: Welcome Community \ view thread

I guessed I missed the chance. Next time may be. Best of luck to whoever gets nominated !! thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

RE: Lets be Frank.... How many Certifications wll you be taking?

Posted By Ashiesh Sharma 02-27-2026 02:32
Found In Egroup: Certification and Training \ view thread

Hi Rob, I achieved Genesys certifications in below order: Professional Certification Architect Certification Scripting Certification Quality Management I'd like to complete the Developer & then AI - Digital Bots & Knowledge Certification this year.....but now have to renew my Architect (at ...

RE: Genesys Digital chat bot need to provide download button on customer view.

Posted By Ashiesh Sharma 02-18-2026 08:33
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Nikhil, The area you've highlighted (the "Message Us" bar at the top of the widget) is the standard header of the Web Messaging client. Genesys Cloud does not provide a configuration option to add a custom Download button in that header (or anywhere else inside the native Messenger chrome). ...

RE: Invitation to our new quick user test

Posted By Ashiesh Sharma 02-18-2026 08:15
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi, Looks like, the opportunity Closed within 24Hrs. ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

RE: Genesys Olympics "Connections" Now Live! Game 2 of 3

Posted By Ashiesh Sharma 02-18-2026 08:10
Found In Egroup: Genesys Casual \ view thread

Hi, Here's my score: but I guess, we already have a winner. Nicely played @Cesar Padilla !!! ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

RE: What is your favorite Winter Olympic Sport and Why?

Posted By Ashiesh Sharma 02-13-2026 01:47
Found In Egroup: Genesys Casual \ view thread

Hi, I like Figure Skating. I've been always amazed by the players' artistry, discipline and skill. Thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

RE: Clarification on CX1 Licensing for Outbound Email & SMS

Posted By Ashiesh Sharma 02-13-2026 01:45
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Mostafa, CX1 is voice‑only; it does not include digital channels like Email or SMS. You'll need either the Digital add‑on for CX1 or move to CX2/CX3 Digital (or CX2/CX3 which include digital + voice) to enable agent‑handled email/SMS in Genesys Cloud. Genesys Licensing To answer your ...

RE: Trivia Tower WINNER for Genesys Feature Rewind Announced!

Posted By Ashiesh Sharma 02-10-2026 22:05
Found In Egroup: Genesys Casual \ view thread

Congratulations to the Winner(s) !! ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

RE: Transfer Summary not visible

Posted By Ashiesh Sharma 02-04-2026 09:19
Found In Egroup: Genesys Cloud - Main \ view thread

Hi @Serge Mol, The Link shared by Stephan is accurate. Copilot only generates a transfer summary when an agent completes the ACW after transferring the interaction. It doesn't create a separate pre‑agent or virtual‑agent summary, and it won't auto‑generate a new summary for the receiving agent unless ...

RE: Resume where Dropped in VA interaction

Posted By Ashiesh Sharma 02-04-2026 01:09
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hi Taleb, Hmm...A "resume IVR / resume bot" experience isn't something Genesys offers out-of-the-box or a packaged solution, yet. Your - checkpoint + external store + ANI‑based re‑entry design is exactly the architecture anyone would recommend. Additionally, Data Tables also allows you to store - ...

RE: Does anyone has a step-by-step on how to get a GCD Certification?

Posted By Ashiesh Sharma 02-04-2026 00:48
Found In Egroup: Certification and Training \ view thread

Hi Chris, I'm assuming you're already aware about Genesys Cloud Developer Center where you can browse & learn through Guides & Tools. There is also a - Genesys Cloud: API - eBook available on learn.genesys.com as a part of Developer Exam Study material. (In case you don't have access to these courses, ...

RE: Is There Any Reliable Way to Identify the Exact Permission Required for a Specific Genesys Cloud Functionality?

Posted By Ashiesh Sharma 01-30-2026 00:42
Found In Egroup: Genesys Cloud - Main \ view thread

Hi @Balram Dodiya, Well, Genesys permissions can sometimes feel like a detective-work. See, Whenever the UI loads something, it's calling an API in the background. 1. If the API fails, you'll usually see a 403 + requiredPermissions in the response. Not perfect, but when it works, it saves a ton of ...

RE: COMMUNITY AWARDS are ANNOUNCED!!!

Posted By Ashiesh Sharma 01-29-2026 22:11
Found In Egroup: Genesys Casual \ view thread

Congratulations to all the winners: @Brian Jones @George Ganahl @Caleb Koehler @Luiz Rosa @Jason Kleitz @Samuel Jillard @Cameron Tomlin ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

Looking for real‑world experience with AI Studio Guides / agentic virtual agents in real-world bot flows?

Posted By Ashiesh Sharma 01-29-2026 02:55
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hi, Genesys demoed the new AI Guides in AI Studio-basically letting the bot walk customers through a process without building every single step manually. I'm exploring this myself, so I'm curious: Have you implemented something similar using Genesys Cloud's GenAI or knowledge features? May be, used ...

RE: Masking Customer Number

Posted By Ashiesh Sharma 01-29-2026 02:35
Found In Egroup: Genesys Cloud - Main \ view thread

Hi @Basil Ali, A bit more detailed requirement would help to provide a precise solution. Community Members have shared great points already, however, just to be clear: SBC‑based masking works only for BYOC Prem / Custom SBC setups. Customers on Genesys Cloud Voice or BYOC Cloud won't be able to ...

RE: Preview Dialer Trigger

Posted By Ashiesh Sharma 01-29-2026 02:22
Found In Egroup: Genesys Cloud - Main \ view thread

Hi @Mark Pareja, This is a genuinely clever use of the v2.detail.event.conversation.(id).attributes topic to detect preview contact delivery events, especially considering how limited the native outbound triggers are for Preview Mode. Your method works well, though a more specific attribute‑name‑plus‑value ...

RE: New eLearning: LAM Powered Agentic Virtual Agents - Introduction

Posted By Ashiesh Sharma 01-28-2026 03:42
Found In Egroup: Certification and Training \ view thread

It was a great overview add-on. I explored GDemo for the first time. very helpful. Thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

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