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  • Hi, We are looking at scheduling some research calls to discuss some ideas of improving the lifecycle management within architect. This session will focus on the foundations of deployments and versioning control with a longer term vision of improved ...

  • This means that your user role is scoped only to the "Production" division. Please check your role scopes and ensure that you have access to all required divisions. If this doesn't address your issue, please open a case with Customer Care. Thank you! ...

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    RE: Voice-Barge in

    Hi Chris Is this still beta and is there an eta on GA please ------------------------------ Philip Thys British Telecommunications PLC ------------------------------

  • I am seeing quite a few posts about this but do we know about a release date for the staffing groups? ------------------------------ Melissa Palmer Cox Automotive Corporate Services, LLC ------------------------------

  • Hi Neil! Good to hear from you again - thanks so much for sharing this. I sent this to our dev team right away to investigate. We do not believe this is a bug after our initial look, but we're getting ready to do a deep dive. I'll be sending you an ...

  • @Vick Sweeney - as Robert mentioned, this feature's main purpose is to provide a shortcut access to the interaction, queue or agent who triggered the alert. Example: You want to quickly identify agents who are in ACW state longer than expected, in real-time ...

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  • Is there a way to include interactions left from the queue without routing to the agent, populate in Abandon column? Interaction Cleared by Customer is not really helpful for us to track the abandon on chats and message, as it appears as "Yes" even ...

  • Hi Ewald, We will be delighted to have you take part in the Beta and value your feedback. We hope to release the Beta on March 25th, I will update on the timeline over the coming days as we finalize testing and release. Rebecca ------------------------------ ...

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