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Congratulations @Kaio Oliveira !! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hola @Jeanpierre Echevarria , bienvenido y ojala disfrutes estas comunidad. ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi @Charles Coco , welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Totally agree! ------------------------------ Luiz Rosa Full stack developer ------------------------------

Hi Team, Is there any documentation or guidance available for Service Titan integration with Genesys Cloud? Kindly provide it, as it would be very helpful for our implementation and understanding. #API/Integrations ------------------------------ ...

Hi Dennis, One thing I would strongly recommend is separating the problem into two layers: How to extract/sync the content from the external KB How to expose that content to Genesys Cloud in a supported and maintainable way From the Genesys ...

Hi @Charles Coco , Welcome! ------------------------------ Lilian Masselli - ------------------------------

Hi @Meg Luong , There is an Idea related to this scenario, and Genesys is already preparing for it, the release is expected within the next few weeks. In another community thread, you can find a bit more detail: https://community.genesys.com/discussion/connect-genesys-data-action-to-sales-force-by-external-application-instead-of-usertoken#bmddc955fe-7484-424a-ba30-4d3a5779c6cc ...

Hi @Charles Coco , Welcome to the community! ------------------------------ Elisson Fernandes ------------------------------

Hi @Phaneendra Avatapalli , Thanks for supporting the idea. I completely agree. ------------------------------ Elisson Fernandes ------------------------------