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I waited until the last day to look at it properly; there are many great optimizations, but I must admit that dark mode has me excited. @George Ganahl , add another vote! ------------------------------ Cesar Padilla INDRA COLOMBIA ---------------- ...

Hi everyone, I'm new to both Genesys Cloud and the community forum, and I'm hoping to get some clarification around Service Level prediction. I'd like to understand how the predicted Service Level shown in the Intraday Monitoring view is calculated. ...

Hello Nick, This sounds similar to a thread that we say a few months ago. The recommendation by the community was to clear the post-flow action and use the PostFlowAction API . You can read more on how other people approached this issue here: ...

Thank you so much George! I'll make sure to join the community so I can learn with others' experience. Here in Brazil this certification is not that popular, so getting practice tests/materials is a difficult task (compared to PMP, Scrum etc.). ...

I've taken (and passed) the exam twice. It's best to get the latest info on their website to see what's best to prep for the current exam. If you join CXPA you can access the online Community which has a section where people share tips on how to prepare. ...

Trivia contests come out periodically, Usualy every couple of months or so. You'll see an announcement when one goes live. ------------------------------ George Ganahl GCCX-AI, GCP, GCD, Maestro Technical Adoption Champion Genesys ---------------- ...

Welcome, Mike!!! ------------------------------ Suzi Leao suzi.oliveira@genesys.com ------------------------------

np! I'll make sure to check your recommendations when taking my Genesys exam :) ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

Genesys Education is excited to announce two new courses focused on the recently released LAM Powered Agentic Virtual Agents in Genesys Cloud. We recommend taking these courses after the previously released Introduction course . These courses are ...

Oops, my apologies, Nadine... I missread that! ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees ------------------------------