Home

I don't understand why some developers choose to use participant data logs for storage. Logs might be fine, but storing clients' data in this way can lead to problems with real-time reporting and API rate limits. Why aren't you using well-designed and ...

There are SDKs for mobile platforms and those are continually developed to support the API features as they come out. As for Screen Recording, that requires a GC1, GC2 or GC3 license and is not available for Communicate Users. Yes, you can use policy-based ...

Hi Midhun, You're completely right, due to security restrictions on iOS and Android and the lack of Genesys mobile API, it's not possible to do screen recording. Call recording and transcripts, however, are no problem and completely integrated in Genesys. ...

Communicate for Android and Communicate for iOS are mobile apps for Genesys Cloud business users. we cannot use Communicate ACD calls or IVR calls that route interactions to agents as an ACD call. However, real option for a mobile capable ACD/Queue ...

When a user records an interaction, Genesys Cloud sends a recording to that user's inbox, which is only available to that user. How long are user recordings stored in Genesys Cloud. Is there any limit? #SystemAdministration ------------------------------ ...

Thank you Paul for the response, it is very helpful and yes, you are right, We do have complex flows generating more than 20k data. Any documentation or more details on this "replay" would be helpful. Also can you give your views on the below specific ...

I feel your pain, although if you are creating 20k of logging information on a single call, you must have some VERY complex flows! 😲 Have you considered the new "replay" mode to track a call through the IVR? Also, consider Flow milestones and ...

I had to use this a few weeks ago. Here's what I did: At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved. I then am referencing the first knowledge object in the array (of course, ...

Hi Gregory I can't currently watch this where I am but a quick question: " Upcoming Copilot takes that a step further with guidance throughout the interaction." can you please just comment on this? Are you saying there's something upcoming in addition ...

Ty for providing an example. It make sense! ------------------------------ Qan T Vibrant Emotional Health ------------------------------