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Thank you for the clarification and for taking the time to review this. It's helpful to know that reloading the iframe is not required by design to enable Framework Client tokens. We'll proceed with opening a ticket with Genesys Customer Care to investigate ...

Hi @Borys Spiridonov can you run this on the latest provider version. You should be able to expose the secret and available in tfstate and as resource data. Thanks ------------------------------ Hemanth Dogiparthi Manager, Software Engineering ...

Hi everyone, I'm looking for some guidance on a Genesys Cloud integration question. We have a third‑party system that updates prompts in our environment by sending data to Genesys through an API. Our call flows then play the updated audio messages ...

If you're already a huge fan of the Super Bowl which airs this Sunday at 6:30pm EST in the United States, then you might as well try to win a prize just for watching (and guessing) the outcomes of these zany prop bets hosted in the Trivia Tower community! ...

Hello George, Yes, it is possible. I have the scenario below from our Outbound Dialer article from the Resource Center : Live party connect: The call plays the outbound IVR message. The contact can opt out of future calls. To do this, ...

Hello Ashley, Yes, CX1 + Agent Copilot alone does enable transcription of voice calls without requiring additional STA or WEM add-ons. Agent Copilot Add-on comes with 1,500 fair use minutes of Voice transcription included. ------------------------------ ...

It's really sad seeing no updates related to AI guides templates sing last update ------------------------------ Jaime Hall Electronic engineer ------------------------------

If you haven't done so, make sure you head over to the Trivia Tower page and let us know, out of the 4 options, which was your favorite Genesys Feature of 2025. Currently Agent CoPilot has the lead with the new UI Navigation a close second. Polls ...

Hi all, I am just starting my journey into integrating our HRIS with Genesys. Was wondering if anyone has been successful using the blueprinted solution with Dayforce? If so do you have any learnings or pain points to share? Also, I have a related ...

Hi Sai, Thanks for bringing it to our attention. Did you integrated push notifications service according to this documentation page: https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-mobile-sdk/android/push-notifications ...