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Our favorite moment from 2025 was when my wife and I took a vacation to the Pigeon Forge, TN area. It was the first time we rented a cabin instead of staying at a Hotel. The area and vacation was very nice and exceeded our expectations. ------------------------------ ...

Hi Nicole My favorite moment from this year was a trip I took with my wife to France, where we had the opportunity to stay in Saint-Jean-d'Aulps. From having our first snowboarding session, good food, and just being able to spend quality time with ...

Hello Nettie, I am going to try and address your questions, starting with the expiration timeline. Pending evaluations will expire after 90 days from their assignment date. They can also expire when the associated interaction is purged from the system. ...

Hi Nicole, I think you will guess from my quiz score I have no idea on most pop culture so if I get a high score it's purely guesswork! Probably my favourite moment of 2025 was a short cruise to Rotterdam but being able to take our grown up children. ...

Dear Genesys Community forum, I'm currently implementing Genesys Cloud for Salesforce for one of our Customer. This Customer is using Saleforce lightning without console navigation. I land to the following link in the Resource Center: Can I run Genesys ...

My favorite moment from the past year was when my wife and I went to the Grand Canyon. That first glimpse over the edge and into the vast canyon below is breathtaking! An amazing trip that I will not soon forget. ------------------------------ John ...

Hi Dianne This is noted. And just to confirm, you dont have Copilot, agent assist, or virtual supervisor enabled perhaps? These are the only options I can think of at the moment. Also looking at the resource center and documentation, these ...

Hey everyone! Head on over to the Trivia Tower community page to play in our newest Trivia Tower event: "Pop Culture Review of 2025! " This fun (and challenging) trivia tower will test how much you've been paying attention to headlines over the ...

Hello. You might want to check out this ever-expanding thread about IceDetection Errors causing increased dropped calls ( https://community.genesys.com/discussion/telephony-0010-and-telephony-0011-events-recently-started#bm81ae0e7a-c295-4ee4-916d-019b0378a6c4 ...

Hi, On your flow under Supported Languages you can define which Language Skill should be used depending on flow language You could also set this manually on the Transfer to ACD action if you haven't configured a default language skill, or want ...