A place to ask questions, connect with others, and stay in the know
Hi Debbie, Great question. The registration page for the webinars is found here: https://www.genesys.com/webinars/dx-and-the-future-of-digital-experiences Just to highlight, the audience is aimed toward existing Genesys DX users. ------------------------------ ...
Greetings, To add an agent first go to the Genesys DX Admin Center. From here click "Organizations" and then "Agents". This will drop you into an Agent Management screen. From here you can search existing agents and modify their settings or even delete ...
Hi Brett, Its possible to implement with Genesys notifications v2.conversations.{id}.transcription or at the end of chat to send transcription to your inbox. Noralogix is going to release Azure EventGrid for Genesys Cloud so you will be able to handle ...
Hello, DX Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things#Workforce Management and #Workforce Engagement ...
Yes, this is done from the DX Admin Center. From here go to Channels and then click either "Chat Buttons (Static)" or "Chat Buttons (Floating)", depending on your preference. From here either create a new chat button or modify an existing one. From this ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect IdeasQuick Start GuideFAQs
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Prize WallCommunity Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterGenesys Multicloud CX DocsPureConnect Resource CenterGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundry
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys User Group - Learn and share product knowledge with fellow Genesys Customers