Hi Nicole, Let me do some digging on the away part. For the first one, would the toaster/pop-up notifications shown at the start of this video work? https://dx.genesys.com/Escalate-SF/2350038251/Video-Agent-Web-Console-Notifications-2-17.htm The settings ...

More trivia to fill your gratitude baskets!  You're in for a special treat because Wednesday, Nov. 30-Dec. 2 , the Big Buy Brainteasers trivia event will challenge everything you know about the "season of giving. Mark your calendars ...

Thanks Gregory. ------------------------------ Heather laird Dyson Technology Limited ------------------------------

Thanks Anthony. ------------------------------ Heather laird Dyson Technology Limited ------------------------------

Hey All,  'Tis the season of giveaways and boy, do we have some fun ways to win! We've got four contests that are current or upcoming that all give YOU a chance to win items valued up to $100 on the Prize Wall ; items such as an air fryer, fire ...