Genesys DX (formerly Bold360)

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  • Greetings everyone,  Thanks again for joining us for the DX and the Future of Digital Experiences webinar that happened earlier. This time we ran the webinar over two days, to spread time zone coverage, and got a sizeable amount of participation ...

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  • Hi All, I'm sure most are aware on this community, but just wanted to highlight the valuable support center that exists around Genesys DX: https://dx.genesys.com/ Genesys Genesys DX Email in Genesys DX operates ...

  • Hi Jonathan, ...darn. In this case, there is another step as you will have to become a designated support contact on your account so you can open tickets. This should be a fairly quick process. That can be done by sending an email to  customercare@genesys.com ...

  • Hello! Here is the link to the challenge: https://gcaphub.genesys.com/challenges/2943 it's 150 points thanks for all the help! Laurie Union Customer Care Operations Knowledge Manager ------------------------------ ...

  • Hi Nicole, I ran this by the team and their recommendation was to open a support ticket ( https://genesyspartner.force.com/customercare/GenesysCommunityLogin ), as they might be able to give more hands on help with the API-based entities documentation. ...

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