Genesys DX (formerly Bold360)

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  • Hi Debbie, Great question. The registration page for the webinars is found here: Just to highlight, the audience is aimed toward existing Genesys DX users. ------------------------------ ...

  • Greetings, To add an agent first go to the Genesys DX Admin Center. From here click "Organizations" and then "Agents". This will drop you into an Agent Management screen. From here you can search existing agents and modify their settings or even delete ...

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    RE: ai reports

    Hi Brett, Its possible to implement with Genesys notifications v2.conversations.{id}.transcription or at the end of chat to send transcription to your inbox. Noralogix is going to release Azure EventGrid for Genesys Cloud so you will be able to handle ...

  • Hello, DX Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things#Workforce Management   and   #Workforce Engagement ...

  • Yes, this is done from the DX Admin Center. From here go to Channels and then click either "Chat Buttons (Static)" or "Chat Buttons (Floating)", depending on your preference. From here either create a new chat button or modify an existing one. From this ...

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