A place to ask questions, connect with others, and stay in the know
Welcome to the DX Community! We are excited to have you join for us for the launch. Once you are in, please introduce yourself, ask any questions that have been on your mind, or share some DX advice that has helped you along the ...
Hey everyone, To celebrate the new community, holidays, and DX, our Principal Product Manager Coty Smith has volunteered to spend this entire week answering YOUR QUESTIONS! Consider it a little gift from us to you. Please, throw some hard stuff at this ...
In addition to what was outlined by Taras, there is also a feature inside the platform that allows users to send themselves a transcript. This is done through logging into the Genesys DX Admin Center. From here, go to Channels > Chat > Chat Windows. ...
A variety of different languages are supported across the different AI functions. For the conversational widgets , the following are supported:
For the search ...
Hey Rebecca, Found under Analytics in the AI Dashboard is the Traffic category. There are five charts here, along with an answered sessions tab that shows how many sessions have been answered through Genesys DX. The five charts and data found within ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect IdeasQuick Start GuideFAQs
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterGenesys Multicloud CX DocsPureConnect Resource CenterGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundry
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys User Group - Learn and share product knowledge with fellow Genesys Customers
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.