Genesys Cloud – February 16, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule ...

Hi, are there any plans to apply the same experience for Open Messaging? Thanks.

Hi, In my daily job i do a lot of admin via the Genesys admin menu in the GUI. Does some one know where i can post suggestions for improvement? For example to reduce mouse-clicks during repetitive admin-jobs. Regards, Jeroen ------------------------------ ...

Hi, I've recently been looking into a very similar requirement - automatically moving agents from Busy back to On Queue when certain thresholds are met (for example, N interactions waiting or EWT exceeding a defined value). From what I've found, ...

Hi Oliveira, I assigned the count of QuestionIDs in the MaxLoopCount variable. Hence, MaxLoopCount = Count(QuestionIDs). Note: Your English is perfect, don't worry @Oliveira. ------------------------------ Subhajit Podder NA ------- ...

Hi Waleed, I found a couple of ideas that might already be related , might be worth a read. Both are currently in development. https://genesyscloud.ideas.aha.io/ideas/DIG-I-328 https://genesyscloud.ideas.aha.io/ideas/TEL-I-345 ------------------------------ ...

Hi, We have the following requirement from one of our customers and I am hoping to get some inputs from the community. Their contact center agents mark themselves as busy when there is no calls to the queue. Whilst in the BUSY status they perform ...

We use Boomi to create custom responses. When we get an exception, we change the http response to 200 and pass the message back to the data action. In the flow, the exception array returned by the data action is assigned to task variables. If Task.error_code ...

Well that's just about useless. ------------------------------ George Beikler Systems & Telecom Administrator ------------------------------

Hey! This community certainly is brimming with innovative folk. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ...