Congratulations to all finalists!! ------------------------------ Yogesh Mungekar (GCX-ARC, GC-GCP) I mostly available in IST time ------------------------------

As a Brazilian, there is no other option! Bora Brasil! ------------------------------ Arthur Pereira Reinoldes ------------------------------

I personally use Draw.io quite a bit for flow mapping/technical diagrams and Confluence for the overall documentation, requirements, and handover information. ------------------------------ Phaneendra Technical Solutions Consultant --------------- ...

Ahh understood, thanks for clarifying. In that case, it does sound like the callback audio may currently be tied to the same output stream/device as the ringtone audio rather than behaving independently once the callback is answered. Would be interested ...

Hi Tim, Agree with Elisson, using a Data Table is probably one of the cleanest ways to handle this type of dynamic routing requirement. You could then use a Switch action after the lookup to determine whether to: Transfer to ACD or Transfer ...

Thanks for the response. For context what you have suggested is how we are currently configured. Apologies, the screenshot was just to show where the setting had been changed however our frontline do have it set up as you have above. ------------------------------ ...

Hi Robert, I'm sure you may have already tried this combination, but just in case, have you tested the below setup instead of leaving both outputs as "System Default"? Microphone → Headset Speaker/Call Audio → Headset Ringtone/Notifications ...

Hi Fabíola , Really good points shared by everyone. The API/documentation topic especially resonates with me as well. In many integration projects, challenges often come from external systems lacking clear documentation, sample payloads, test environments, ...

Hi all, We have just expanded Genesys out to our users that are working from customer facing branches. They take their calls via Genesys but also have customers that they would be serving through the day. As they are flexing between the two, they ...

Welcome @Letícia Roque ! ------------------------------ Gabriel Garcia NA ------------------------------