Good morning Ralf, some of the completions are a little buggy from my experience. The best route for stuff like this is to reach out to support. They are pretty quick to respond to these kinds of requests. ------------------------------ John Butine ...

hi @Yogesh Mungekar , welcome, and I hope you enjoy the community. ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi Yogesh, I think you will need to raise a ticket with Genesys Product Support to look into this further as it looks like the feature is not enabled for your org. ------------------------------ Sam Jillard Online Community Manager/Moderator Genesys ...

At the moment ours would be "Up to my neck (in trouble)" from AC/DC. But I guess we would be able to change that again soon - at least I really hope so. :-D ------------------------------ Ralf Ganninger Head of Contact Center Navigation --------- ...

Currently, when agents need to be moved to a different queue or be added specific skills for a defined period, Admin/Supervisor user needs to make the change at a specific time and revert back when required. What are the suggested best practices to ...

Following as well ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer." 
 To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account." I ...

😂 we used to hum the Imperial March when a certain manager walked across the floor in my first contact center job! ------------------------------ Sam Jillard Online Community Manager/Moderator Genesys - Employees ------------------------------ ...

Bring me Sunshine, with your Smile... always brings a smile to your face! ------------------------------ Paul Akister Senior Program Manager ------------------------------

Also following as I have also asked the same question. I sent emails to 2 groups who have sent me in circles. If there is a way to change my login to a personal email rather than business email, I would like to do that. As of now the best help I got ...