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We havent moved to Genesys cloud yet, but its coming for us. In the intermediate time I am looking for some insight. Currently our callers can request a callback within the IVR, they record a brief 5-15 sec voicemail, the IVR will then place them ...
Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...
I've never encountered this problem Fardeen. Are you encountering this problem when installing the Connect application? Looking at the logs may give more details. ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------ ...
Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like ...
Data within the data table (adding additional rows) is accessed in real time by handlers using the data table lookup tool step. If you add a row and save, then a call performs a data table lookup immediately after that, the new data would be available. ...
Architect is the GenesysCloud call flow designer, but handlers are part of Interaction Designer in PureConnect. You may want to look at your question again and ensure you're asking the right community and using the right terminology. ------------------------------ ...
I'm not sure I'm understanding your attempted use case. Normally you'd want to have as much delineation between production environments and staging/development environments as possible to eliminate potential confusion. ------------------------------ ...
Appreciate the responses from both you and Guchan . The end users affected only use Interaction Desktop. I tried logging into their profiles last night after hours and the status icons were fine on both profiles on my computer. Unfortunately I have ...
When you look at an object's permissions (Default, Role, Workgroup or User) you can see where those are inherited from. So if you create a dummy user, add all Roles (and Workgroup, if necessary) to it then look at the permission, you will see a list ...
AFAIK, everything comes from Exchange (and is synchronized.) ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------
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