Workforce Engagement Management

The Time Off team are excited to be releasing staff-based 15-minute granularity to Time Off Limits, this will be rolled out from the 15th June 2026. Why this matters This gives teams more control over how Time Off Limits reflect the shape ...

We're excited to announce a number of enhancements to Activity Plans that will be available this month. These updates make Activity Plans more powerful, flexible, and easier to manage when scheduling activities across your organisation. What's New ...

Hi Robert, Thank you for the reply. No, there have been no changes at all within the divisions, queues or skills, or any of the roles or permissions - the data simply just does not appear anymore. This is happening across our whole business, so ...

We recently noticed that how we had our Knowledge Articles formatted has changed. We use a table to organize the information we keep, and the grid lines have disappeared from the articles. Does anyone know why this would have happened and how to fix this ...

Hey Dmitriy, I would statistically say my average customer has roughly: 1-2 weeks scenarios around 30-40 Planning Groups with 2 media roughly 500 Agents with around 15-20min of generation time (this could be reduced by optimizing PGs and ...

We are also using and would be very interesting in hearing best practices for Semantic topics. ------------------------------ Addison Hild ------------------------------

Tks Paul Wood , i am happy with amount of news about WEM. ------------------------------ David Betoni Principal PS Consultant – Workforce Engagement Management ------------------------------

Great to see these enhancements; they really make Activity Plans end-to-end and "fire and forget" scheduling flow for those must have, flexible, regular training and meeting sessions 😁 ------------------------------ Paul Wood Genesys - Employees ...