Workforce Engagement Management

The Time Off team are releasing start and end time estimates for full-day Time Off Requests. This update improves how full-day requests are evaluated against schedules, work plans and partial-day time-off requests. This will be rolled out from 22nd ...

New work team condition for time-off request permissions The Time Off team is releasing a new Work Team condition for selected time-off request permissions. This enhancement gives administrators more granular control over which time-off requests ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

Hi Mo Galang From what I've seen, Genesys Cloud doesn't currently provide a native dashboard that consolidates weekly WFM metrics such as Service Level (target/projected), scheduled staffing, forecast vs. actual volume, and AHT into a single view. ...

Congratulations WEM Community! I´m very happy! ------------------------------ Renato Gomes Expert Customer Success Manager Genesys - Employees - Brazil ------------------------------

Oi Manuel Seja muito bem vindo à comunidade, espero que consiga encontrar os temas que lhe interessa e possa contribuir com os temas de vosso interesse. Abs, ------------------------------ Renato Gomes Expert Customer Success Manager ------- ...

Hi @Paul Wood Thanks for sharing this information ------------------------------ Renato Gomes Expert Customer Success Manager ------------------------------

Hi @Al Maatouk , There are no limits on using this feature once the Time Off Limit has been configured; it will work the same way as the previous daily/hours-based limits. Could you please raise a support ticket for this? So that one of the team ...