Workforce Engagement Management

Hi @Julie Kleedorfer , This is expected behaviour as the WFH On Queue is seen as an additional activity. As @Brahdilleone Dermody suggests you could fix the breaks with WFH On Queue between them and create multiple versions of the shift to provide ...

Unfortunately, there is not. You will loose historical data for Forecasting and scheduling for that user including adherence and the like, but their call stats and all other information under Agent Performance will not be lost ------------------------------ ...

Hi Jose, That's excellent news - thanks for sharing! This increase will be extremely helpful for the customers I'm currently working with, especially for more detailed and comprehensive AI Scoring evaluation forms. Really looking forward to seeing ...

Thank you Brian!! ------------------------------ Shannon Hellner WFM manager ------------------------------

Hi Jess Thanks for your post. You're right, at the moment you're only able to see Unavailable Times by selecting an Agent in Schedule Editor and selecting the Unavailable Times tab. This will list each day, and the times they have added. This will ...

Any offering that is developed by a partner or PS and hosted on Appfoundry is the responsibility of the implementor to make this change. I would ask you to reach out to the team/partner who developed the solution for that information. Thanks Thomas ...

@Tracy Vickers Likewise, and to the entire community team, we wish you an excellent year full of blessings and new challenges. ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi, Great. Very useful feature for Agents/Sups. thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------