In this episode of the Genesys Cloud Community Q&A Show, we ask several questions to Senior Pro Consultant, @George Ganahl , and try to stump him in the process! Does he have answers to "first contact resolutions" or "roles for inactive users"? How about ...

Hello Community! We're excited to announce the launch of our " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members like you! This is your chance to showcase how the Genesys Knowledge Network (GKN) has positively ...

Thanks George, re the topics and transcription could you please elaborate a bit more as to what this message actually means when you go into the assistant for Agent Assist to assign it to queues. ------------------------------ Vaun McCarthy - ...

Sure, through this together pretty quickly, so could probably be done better. Contracts: Configuration Output example: In the flow, remember to set default value for the boolean to false, check for empty list etc That Boolean ...

This is a view/information in real-time. Unfortunately!! We have an idea: https://genesyscloud.ideas.aha.io/ideas/EPAD-I-135. You can contribute with your feedback there. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

Hi, Block 37 should be set to Transfer to ACD not Transfer to Number - This is the normal flow for inbound call. What happens to the call after Agent disconnect is defined in Block 32. Create a new inbound flow - lets call it "Survey Transfer" ...

Hi @Peter Stoltenberg ! Your questions were featured on the newest episode of the Q&A Show starting at timestamp 19:09. I hope you find some answers helpful. ------------------------------ Nicole Milliken Genesys - Employees ------------------- ...

Hi Aaron! Your question received an answer on the newest Q&A Show episode at marker 15:13. Hope this helps you! ------------------------------ Nicole Milliken Genesys - Employees ------------------------------

Hi Asim! Your question received an answer on the newest Q&A Show episode! You can find it at the 11:24 marker. Hope this helps you! ------------------------------ Nicole Milliken Genesys - Employees ------------------------------

Hi Michael! You question received an answer on the newest Q&A show at the 9:52 mark. Hope this helps you! ------------------------------ Nicole Milliken Genesys - Employees ------------------------------