Hi Paul, I bombed it. Missed passing by 4 points. I am so disappointed. I made 100% on Platform, Admin, Architect, Scripting, Genesys Cloud Reports. Made passing grades on Implementation, Collaborate, Communicate, Number Plans, Outbound Routes, and ...

Hi there! 1.Is there a way to change the time remaining for an evaluation to be complete from the set 90 days to another time frame? 2. Can we integrate the data from our call evaluations into our own software? If so, how? 3. Is there a customer ...

Sorry, hit the "Post" button too fast... Although there isn't an option to Print the eBooks, I could definitely recommend you the GCP Certification Preparation Workshop available at Beyond - https://beyond.genesys.com/explore/course/certification-preparation-for-the-genesys-cloud-cx-professional-certification-exam ...

Beyond has released a new course on Empathy Analysis which i nvolves evaluating an agent's emotional intelligence and ability to empathize with customers during interactions. This course is part of the Quality Assurance and Compliance learning ...

Hi Leonell, By "enough", do you mean if the Architect course is enough to get you prepared for its Certification exam? Normally, for the specialist path, as an instructor, I normally recommend, in addition to the Architect course, that the person ...

Hi Clayton, our sincere apologies we didn't reach out to you on time to get this resolved. For any questions related to your Learning Subscription, we encourage you to use our Support e-mail - beyond@genesys.com If you need any help getting enrolled ...

Hi Ilyas and Antoni. Our sincere apologies for this gap in the communication with you. I will ask a sales rep to contact you both urgently. ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees --------------------------- ...

Hello Jeff. I got to speak with Alison. She advised ma bout the price and now I'm waiting for the payment link to be generated. She told me it would take 1-2 days so I will be waiting today and tomorrow for it. Really excited about this learning experience. ...

I also see just now they have this banner at the top of the page: ------------------------------ Vaun McCarthy ------------------------------

I am checking " Study materials course wise notes, materials but it's not user friendly. can someone provide guidance to pass fundamental external certification learning for contact center certification for developer. ------------------------------ ...