Genesys Cloud - Main

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA opportunities, register below: Increase up to 5 answers for AI Scoring Questions WebRTC Alerting Leader - Support ...

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Morning Brian, Just to clarify - is this to all regions at once or will it be staggered - our org region resides in EUW2 - London ? Regards, ------------------------------ Neil Jones Voice Comms Lead Awaze Uk neil.jones@awaze.com -------------- ...

To clarify both points: SCIM can provision users into Genesys Cloud even without assigning them to a group -the user object is created first. However, group membership via SCIM does require group mapping , so Azure cannot add users to Genesys Cloud ...

Hello Peter, I understand that some of our documentation may have not have answered all of your questions. At Genesys, we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking ...

Hello Jeremie, I spoke with one of our subject matter experts and they said that those errors would be client side. I don't believe that this Edge update will cause any change with the agent's station issues. If you are still seeing this issue, I ...

Hi Lindsey, Kaio's suggestion sounds like a good approach. Another simpler option to consider, depending on the process, is using wrap-up codes such as "Transferred to BU2" so you can report on those transfers going forward but this depends ...

Hi Theresa, One other thought we recently worked on a CRM lookup style integration where the agent enters an ID number and it returns key details such as the person's full name, location, title and phone number from a central source. A similar ...

Hey Kaio, The first link in my post is the same (https://help.genesys.cloud/articles/genesys-cloud-supported-languages). Chrome has come cool functionality where you can not only link a web page, but also jump to and highlight some text. Since the ...

Thank you Kaio. As I mentioned in a previous thread, that error message is likely caused by some sort of network error. You would need to open a case with Product Support to have them investigate this further. If you are able to reproduce this, I would ...

Hey Caitlyn, You may want to reach out to Product Support to investigate that transcription. Off of the top of my head, I'm not sure why that transcription would end early. I took a look at our Limitations with Voice Transcription page in the Resource ...