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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Beta Opportunity, Register Below: Chrome OS Screen Recording IWA New Research Opportunity, Register Below: Help ...

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Static filtering for AI Knowledge now available Hi everyone, We're excited to announce the rollout of Metadata Filtering for AI Knowledge , a new capability that gives administrators greater control over which content is available to AI-powered ...

Hello All, #AIConfiguration , #AICopilot(Agent,Supervisor,Admin) Not sure how many of you are aware of the new Genesys Cloud Copilot, a recently introduced AI assistant built directly into the Genesys Cloud platform. It helps administrators, supervisors, ...

Hi all, I'm trying to establish the ways of displaying an image inline inside a web messaging session. So, rather than providing a URL for the client to click and open another page, we just render it inside the messenger window. We are not using ...

Many thanks for the update Roman! ------------------------------ Andrew Smith ------------------------------

Very many thanks Cameron. A very detailed list of suggestions! I'll do what I can and pass these suggestions to my IT team too for their input. Thanks again! ------------------------------ Andrew Smith ------------------------------

Confirmed for release next week ------------------------------ Savino Ricci Senior Technical Consultant ------------------------------

Hi Paul, We've received the same question from other customers about whether it is possible to re-use an existing ACMA-registered ASID. Our customers are based in Australia, to be specific. Would you be able to share a response here whether it is ...

Jim 😀 😀 😀 😀 😀 😀 I tagged the wrong person, sorry .... it was Lee , ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my ...

7/13/2026 ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ------------------------------