Genesys Cloud - Main

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Beta Opportunity, Register Below: Chrome OS Screen Recording IWA New Research Opportunity, Register Below: Help ...

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Rose, There's an update to Knowledge Optimiser in early August which will allow you to identify, for documents given negative feedback by an agent, what the query was, what was the AI generated answer that was shown to the agent and also which ...

Hi Satish This topic deserves the topic itself as the best answer lol; thanks for sharing. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; ...

Hey @Zsolt Fodor ! That's great! Thank you. ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hi James, From my understanding, I don't believe there are any additional native options beyond the ones you've already identified. There was a similar discussion a while back where the recommended approach was to upload the image to Response ...

I think what you are looking for then is this https://genesyscloud.ideas.aha.io/ideas/DIG-I-888 ------------------------------ Savino Ricci Senior Technical Consultant ------------------------------

My Guess is 22 July 2026. ------------------------------ Anand Skylux Telelink Pvt Ltd - India GCP,GCD, ARC,SCR,OD, ------------------------------

Many thanks for the update Roman! ------------------------------ Andrew Smith ------------------------------

Very many thanks Cameron. A very detailed list of suggestions! I'll do what I can and pass these suggestions to my IT team too for their input. Thanks again! ------------------------------ Andrew Smith ------------------------------

Hi Paul, We've received the same question from other customers about whether it is possible to re-use an existing ACMA-registered ASID. Our customers are based in Australia, to be specific. Would you be able to share a response here whether it is ...