Genesys Cloud - Main

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! Announcements Two ways to win Prize Wall Prizes : College Football Playoff Brackets now live! Fill out ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hello Eystein, Stephan is correct. The call is recorded live and only a user with the correct permissions can barge-in or monitor the call. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------------------------- ...

Hello Katie, The info and Resource Center article that Stephan has included on this thread would be the first things that I would point towards troubleshooting this. I'm not quite sure what else could cause that info to be redacted so you may want ...

Your success story using these resources is really great . I will keep following this post with the goal of learning more about it. ------------------------------ JOÃO PAULO BASSETTO NA ------------------------------

Hi Cody, We're seeing very similar behavior starting today across a subset of our users and wanted to add a data point. For us, this began after this week's Wednesday releases : Edge software version 1.0.0.30630 , which went into effect ...

Good Day Mamadou According to my understanding the interval is 30 minutes, unless I am not understanding the question correctly. This also provides more information regarding the SLA calculation options - https://help.mypurecloud.com/glossary/service-level/#:~:text=Service%20level%20target%20is%20a,answered%20within%20the%20SLA%20threshold. ...

Hello Gita, You can have the interaction reassigned in one of three ways. The first would be to have the agent transfer the email, but they are currently not available. You can also disconnect the interaction and have another agent respond via the email ...

Dear @Jason Kleitz thank you for taking the time to answer! I have created the idea https://genesyscloud.ideas.aha.io/ideas/DARAR-I-2673 Just to ask for your opinion, if we talk about Dashboard, is that normal that Break/Meal time is also static ...

Hi Luiz, Thank you for reply. We tried with 3 sec prompt but also notice that any length prompt can be played on Data Action node. The statement given on resource center is little contradictory. Does that means if we trigger processing prompt then ...

Hi Dave .. This one " Conversation > Communication > Blind transfer to external " will actually go away and thus hasn't been documented. " Conversation > Communication > Blind transfer to external contact " will the right ...