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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA opportunities, register below: Increase up to 5 answers for AI Scoring Questions WebRTC Alerting Leader - Support ...

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Thank you for your answer ! We'll check into this. Merci ------------------------------ Nadege Biojout 0 ------------------------------

Hi Ragheb, Agree with Stephan call recording is a prerequisite for voice transcription. So if recording is not enabled, I wouldn't expect transcription to be generated, even if the Transcription action is used in the flow. In that case, the Transcription ...

Hi Valentin Just a quick question. With the examples you shared in the screenshot, do they display with the same information when you look under interactions in the Genesys cloud app or browser? It possible that these numbers are "blocked" or restricted ...

Hi Members, Has anyone actually tried the Desktop App build with the legacy Jabra toggle yet? Mainly interested to know if it genuinely stabilizes call control (boom up/down, random disconnects) Thanks ------------------------------ ...

Good Day Ragheb Correct, you can create a morning schedule for 08:00 - 12:00 and a afternoon schedule for 14:00 - 18:00. Then add both schedules to the same schedule group. Regards ------------------------------ Stephan Taljaard EMBEDIT s.r.o ...

To clarify both points: SCIM can provision users into Genesys Cloud even without assigning them to a group -the user object is created first. However, group membership via SCIM does require group mapping , so Azure cannot add users to Genesys Cloud ...

Hello Peter, I understand that some of our documentation may have not have answered all of your questions. At Genesys, we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking ...

Hello Jeremie, I spoke with one of our subject matter experts and they said that those errors would be client side. I don't believe that this Edge update will cause any change with the agent's station issues. If you are still seeing this issue, I ...

Hi Lindsey, Kaio's suggestion sounds like a good approach. Another simpler option to consider, depending on the process, is using wrap-up codes such as "Transferred to BU2" so you can report on those transfers going forward but this depends ...