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To end the year, here are some record-breaking threads from your favorite communities, plus quick links and even speedier blurbs for this week's highlights across the Genesys Community! Announcements Two contest to start ...

Hi everyone, As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the ...

Hi All, This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations. Planning Period Maximum Shift Start Time Variance Under the Work Plan Details --> General Constraints Tab, you can ...

It's time to fill out your College Football Playoff Brackets! Will your favorite (or least-favorite) team make it to the championship? Let us know who you are rooting to rise and fall in the playoffs with your bracket. How to Play: Click ...

That time of year is upon us where we give, receive, and reminisce. As we enjoy the holiday season, we thought the December Question of the Month should be reflective of that reminiscent spirit. So we ask: What is your favorite personal holiday story? ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...